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Guest Relations Supervisor - Maynooth, Kildare

Guest Relations Supervisor - Maynooth, Kildare

Carton House – A Fairmont Managed HotelDublin, Dublin
19 days ago
Job description

Guest Relations Supervisor - Maynooth, Kildare

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently hiring for a  Guest Relations Supervisor  to join our Front Office team at Carton House.

Key Responsibilities :

  • Work closely with all departments within the hotel, to ensure guest expectations are met during their stay.
  • Point of contact for all loyalty guests and VIP’s throughout their stay.
  • Ensure a high standard of service and attention to detail within the department.
  • Confidently assisting with elements of the front desk operation including arrivals, check out and billing
  • Taking ownership of any guest request which comes your way seeing it through until completion
  • Overseeing luxury guest experience at The Manor House

The successful candidate will have :

  • Excellent communication skills with excellent spoken & written English.
  • Strong team working skills
  • A structured and organized approach to work planning.
  • Ability to work on own initiative.
  • Adaptable, and enjoys doing a variety of different tasks.

    • Why work for Carton House?

  • To be part of Accor’s large global hospitality network.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Learning and development opportunities.
  • Refer a friend bonus.
  • Employee Assistance Programme.
  • Strong team focus and team atmosphere.
  • Meals and uniform are provided.
  • Free parking.
  • Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
  • Training is provided both on-the-job and through organised training seminars with both internal and external trainers.