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- Job Description
- Benefits :
- ? Competitive Salary ? Twenty-three days annual leave ? Bonus Scheme ? Company Car ? Medical refund scheme ? Enhanced statutory sick pay ? 1.5% employer matched Pension scheme ? Enhanced Maternity and Paternity benefits ? Access to Hubex benefits and discounts platform ? Life Assurance x2 basic salary ? Employee Assistance Programme ? Opportunities for career advancement and professional development ? Voluntary flu vaccination voucher ? Bike to Work Scheme
- Responsibilities :
- Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
- Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
- Manage Customer Service at Branch to very specific agreed targets.
A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and / or Head of Regional Operations and Sales.Ensure additional sales are monitored and agreed targets are being adhered too.Liaise with necessary teams to ensure on going training and improvements are met.
Monitoring of all damage and repairs to agreed targets.Ensure all fleet is serviced and in good working order
Manage overdues and records of follow up.Liaise with appropriate depts.
Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.Provide training, coaching, development and motivation to bring out the best in each team memberMaintain and enforce HR Policies and Procedures.Conduct yearly appraisals with all staff members by the deadline required by HRAssist in developing branch and organisational objectives, and also in formulating policies and budgetsCommunicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needsAddress customer and employee satisfaction issues promptlyManage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulationsEnsure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily.Particular emphasis on security and control systems.
Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.Skills Required :Problem-solving and analytical abilityMotivated self-starter, comfortable in a fast-paced environmentDemonstrated integrity and ethical standardsProfessional demeanour with "Can Do" attitudeCustomer Focused matched to strong commercial Retail sales skills.Effective listening, communication (verbal and written), and negotiating skillsStrong leadership, motivation and managerial skillsManages time effectively and adapts quickly to changing prioritiesTeam player who works productively with wide range of peopleDemonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectivesStrong project management and multi-tasking skillsExcellent organisational skillsDemonstrated competency in budgeting, forecasting and planningKnowledge of Microsoft OfficeEMG2Europcar Mobility GroupEuropcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa.«Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados : Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU.
, con un posicionamiento de enquilibrio en la «relación calidad-precio».
La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en :
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