Inside Sales Specialist

Role Summary :

As an Inside Sales Specialist at Failte Solar , you will be a key point of contact for our customers, ensuring a seamless experience from initial inquiry through to order delivery. This role supports the Key Account Managers (KAMs) and is responsible for managing an assigned customer portfolio, handling transactional sales, and providing exceptional day-to-day service.

Your core mission is to deliver fast, proactive, and accurate sales support that enhances customer satisfaction and loyalty, while maintaining disciplined use of the Odoo CRM system and ensuring operational efficiency. This is a customer-focused, detail-oriented role requiring excellent communication skills and the ability to work collaboratively across departments.

Key Responsibilities :

1. Customer Portfolio Management

• Manage and nurture an assigned portfolio of Tier 1, 2 and 3 customers.
• Proactively engage customers via phone, email, and WhatsApp to maintain strong relationships and drive repeat business.
• Identify upselling and cross-selling opportunities within your portfolio.

2. Quoting & Order Lifecycle Coordination

3. CRM Data Management

4. Customer Engagement & Communications

5. Service Level Agreement (SLA) Adherence

Key Performance Indicators (KPIs) :