Director of Rooms Division

Dromoland Castle is currently seeking an exceptional Director of Rooms Division. This pivotal role is responsible for the strategic leadership and operational excellence of our Front Office, Accommodation, and Maintenance departments, ensuring a seamless guest journey, from prearrival to departure. As Director of Rooms Division, you will champion operational efficiency, service innovation, and cross departmental collaboration, aligning every element of the Rooms Division with our elevated standards of luxury hospitality. This position plays a critical role in achieving and maintaining Forbes 5Star certification, requiring an uncompromising commitment to personalisation, attention to detail, and operational precision across every guest touchpoint. Key Responsibilities : Provide strategic direction and daily operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance. Lead and inspire teams in the Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability. Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes and brand standards. Assist with the successful implementation of Forbes Travel Guide standards and other external brand audit requirements. Develop, manage, and report on departmental budgets, forecasts, P&L, and CAPEX plans, ensuring cost effective and high quality operations. Drive labour productivity, optimise scheduling, and ensure efficient resource planning across departments. Lead and participate in the Executive Committee, contributing to broader hotel strategy and vision. Collaborate closely with Sales, F&B, Spa, Events, and Reservations to ensure a seamless guest experience across all touchpoints. Serve as an ambassador for the hotels brand and reputation, both internally and externally. Ensure all operations comply with health & safety, fire, and security standards. Qualifications, Knowledge & Experience : Bachelors degree in Hospitality Management or a related field is required. Minimum of 5 years of progressive leadership experience in the Rooms Division of a luxury hotel and or including at least 3 years proven experience as a Senior Front of House Manager in a high-end hospitality environment. Demonstrated leadership of Front Office, Accommodation, and Engineering / Maintenance teams within a luxury hotel setting. Strong working knowledge of Forbes Travel Guide audit standards, with direct experience in achieving and maintaining Forbes 5-Star service levels. Deep expertise in P&L management, CAPEX planning, and expense control aligned with occupancy and operational performance. Advanced proficiency in labour optimization, scheduling, and multifunctional team coordination. Strong working knowledge of hospitality technologies, including Property Management Systems (PMS), Reservation Systems, and Guest Relations Management (GRM) platforms. Fluent in spoken and written English, with a passion for delivering personalised and culturally relevant guest experiences. Key Competencies : Strategic Leadership & Coaching : Inspires, mentors, and develops high performing teams across the Rooms Division. Operational Precision : Flawless attention to detail, driving consistency and excellence in service delivery. Luxury Brand Stewardship : Upholds and champions the culture, values, and elevated standards of achieving and maintaining Forbes 5Star property. Emotional Intelligence : Naturally empathetic, approachable, and sincere in guest and team interactions. Analytical Mindset : Assesses challenges and implements data informed, sustainable solutions. Organisational Agility : Manages multiple priorities and projects within a fast paced, guest first environment. Guest Journey Design : Passion for innovation in sequence of service, guest experience mapping, and operational workflow. Cross Functional Collaboration : Works seamlessly across departments and with the Executive Committee to drive unified performance. Communication Excellence : Articulates vision, enforces accountability, and represents the hotel with confidence and polish. Professional Presentation : Consistently well groomed and elegantly presented, embodying the brands standard of excellence. Benefits : Competitive salary (commensurate with experience). Pension Scheme. Sick Pay Scheme. Free Leisure Centre Access. Free meals whilst on duty. Free Parking On Site. Wellness / wellbeing programme. Discounted rates across the Dromoland Resort & Estate. Opportunities for ongoing training and development. Eligibility to Work Please note : Applicants must have the right to live and work in Ireland without restriction. Skills : Director Management Rooms Division