Process Documentation Manager

Job Description Summary

LI-Hybrid

Location : Dublin, Ireland

Relocation Support : This role is based in Dublin, Ireland.

Novartis is unable to offer relocation support : please only apply if accessible.

Are you passionate about creating clarity in complexity?

As a Process Documentation Manager at Novartis, you'll play a key role in enabling our associates and agency partners to deliver digital marketing the Novartis Way.

You'll own and evolve our internal content catalog—translating technical processes into clear, actionable resources that drive adoption and elevate quality.

If you thrive at the intersection of content strategy, process excellence, and brand alignment, this is your opportunity to make a meaningful impact across global teams.Job Description Key Responsibilities : Maintain and update editorial calendar for quarterly channel playbook releases with changelogsAlign documentation with internal stakeholders to ensure clarity and accuracy of contentCollaborate with analysts and channel leads to capture technical and process requirementsTranslate technologies and platforms into actionable content for training deploymentHarmonize content to reflect Novartis brand standards across copy, design, and visualsCreate frameworks that consolidate resources into a single effective reference pointPublish content that meets standards for structure, metadata, and cross-linkingEnsure documentation consistency across channels in alignment with process mapsEssential Requirements : Degree in marketing, graphic design, or information managementProven experience in technical writing and content planningStrong ability to translate technical requirements into clear reference and training materialsExcellent written communication skills in U.S. EnglishAbility to simplify and standardize complex information for broad audiencesHigh attention to detail and commitment to producing polished, high-quality deliverablesFamiliarity with emerging technologies such as Generative AI and Agentic AI is a plusDesirable Requirements : Experience working in a regulated industry or with global content governance frameworksFamiliarity with digital marketing platforms and enterprise content management systemsCommitment to Diversity & Inclusion : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

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