Operations Manager

The Iveagh Garden Hotel is luxury urban oasis just steps from Grafton Street. Opened in February 2018, the Iveagh Garden Hotel offers the lowest carbon footprint of any Irish Hotel and is Europe's first sustainable hotel. About us Retreat to one of our 145 luxurious rooms, unwind with a stroll through the Iveagh Gardens, enjoy delicious casual dining, craft cocktails, and the freshest local ingredients in Elles Bar & Bistro prepared by award-winning chefs and highly skilled mixologists. For meetings and events, the hotels four unique suites can host everything from executive boardrooms to 400 guest reception events. Your event is as unique as you are, and our dedicated team will aid you in creating the perfect experience for your guests. Our People The quality of service and experience of our guests is always of paramount importance to the property. To achieve this, we take great care in selecting the best possible representatives of our brand. Our team is truly the greatest asset for the business, and we take great pride in working with every member to ensure we create a positive and engaging workday. The training and progression of our team members is something that really drives us. The Irish Hospitality market is one of the Worlds best, with a strong reputation for a warm welcome and service excellence. In order to achieve this, we will work with you to develop short and long-term career progression plans to aid you in reaching your full potential. Our Culture / Values Staff at the Iveagh Garden Hotel work using a collaborative culture and are team-oriented . They prioritise equality and teamwork and are encouraged to work closely together and learn from one another. OPERATIONS MANAGER - 4

• HOTEL BUSINESS LEADER To lead the Management Team and ensure the smooth running of the hotel operation on a day-to-day basis. Provide strategic support to the General Manager and Head Office personnel for all operational needs; F&B, Front Office, Housekeeping, Kitchen and Maintenance operations. Effectively lead, motivate, and communicate clearly in working collaboratively, and developing the team. Manage all areas within the Ops Manager remit to ensure positive customer / guest experiences through the implementation of all standards, systems and high end service culture. Maintain and develop systems, policies, and procedures to ensure the smooth running of the business. Responsible for effective relationship building and engagement with customers and employees and business partners Available to work a variety of shifts including early mornings, late nights, weekend shifts including Public Holidays to benefit the business and its consistent success To assist in the management all divisions across the Hotel as required. Be proactive and have a desire to develop standards and promote continuous improvement among managers and employees. Leading the development and continuous learning culture Strong business acumen in all aspects of hotel rationale; revenue management, budgets and forecasts, wage controls and the ability to translate that data across the operational departments with effectiveness and success Ability to strategically plan for business and events with a strong business understanding staffing and resources, efficiencies and delivery of high standards whilst operating within the budgetary parameters expected Support the profitability and cost management of the hotel business. Manage emerging or escalated matters with professionalism and efficiency Leadership duties and communication forums across the operation; regular team meetings, operational comms with Head Office and Senior personnel HR awareness and working collaboratively with the business leaders and experts Be courteous and professional and focused on providing a consistently high standard of service. About The Role Requirements Minimum 3-4 years experience in Operations Management gained in a hotel, resort or multi site hospitality setting Standards Driven; particularly in Food & Beverage, Front Office and Guest relations Demonstrated success in operating at a high level in a recognised brand / business and measurable with its success Strong desire to progress and develop your career in a 4
• plus environment and business People leadership skills to be demonstrated at a high level Strong communicator; and comfortable in contributing to the overall hotel strategy. Delivery of regular verbal and written comms a high expectation Ability to build relationships and influence with all levels of the business. A passion for guest and client service. Flexibility and a proactive approach are a must in this role. Excellent communication and people management skills; enthusiastic and motivated. In Return : Very competitive Salary PRSA pension scheme / Health Care after probation and qualification period Progressional opportunities across the group Complimentary, high quality meals on duty Complimentary barista-style coffee Training opportunities dedicated to your own progression and continued professional development Skills : Operations Management leadership business manager guest service