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L3 Infrastructure Engineer

L3 Infrastructure Engineer

ErgoDublin
30+ days ago
Job type
  • Permanent
Job description

Ergo are seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.

Working with an Azure Expert MSP renowned for our best-in-class Educational Assistance Program you will have ample opportunity to develop your skills and career at a 5-time winner of Microsoft Country Partner of the Year .

In addition to competitive salary this role includes the following :

  • Pension
  • Educational Assistance through Ergo Academy (cash bonus up to €1000 for exams passed)
  • Health Insurance
  • Flexible work options

What will you do…

  • Provide Level 3 IT support to local users
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Perform routine day to day system security checks and backups and produce status reports.
  • Work with other technical staff to ensure connectivity and compatibility between systems.
  • Work with vendors / partners to resolve complex network problems.
  • Provide extended on site support to varied customers, as and when required.
  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
  • Ensure strict adherence to SLA when dealing with customer tickets / calls.
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
  • Record and maintain hardware and software inventories, site and / or server licensing and user access and security.
  • Provide technical training to customers when a new user or systems is implemented and is requested.

    • Experience in some / all of the following is required…

  • Management of M365(supporting Teams, Exchange, One Drive etc..)
  • Management of MFA
  • Supporting and setting up Mobile Devices(MDM)
  • Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
  • Good understanding of backup and restoration methods
  • Windows 10 configuration, operation and management
  • Windows Server 2012 / 2016 / 2019 administration and maintenance
  • Virtualisation (VMWare or Hyper-V)
  • Citrix Support or Administration
  • Microsoft System Centre Suite(SCOM, SCCM. SCORCH)
  • Azure Administration / Configuration
  • Professional certifications an advantage