Policy Manager

Maintain regular contact and give

feedback to Client with regards to Policy-related changes for the

successful enforcement of the

policies

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Spot trends and flag potential issues

that may arise from the application of Client's policies and offer

suggestions or

solutions

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Engage with Training and Quality teams

regularly to ensure robust and consistent enforcement and correct

understanding of Client's policies

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Flag resource constraints, policy issues

or inconsistencies timely

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Gather insights and offer policy

suggestions based on the direct application of the

policies

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Ensure continuous improvement of

resources and materials provided

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Ensure effective knowledge sharing and

sign off / approval processes are in place for both Training and

Policy between Vendor and Client

team

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Liaise directly with Client's Policy team

to gather / discuss / debate questions and engage with Client to obtain

answers

Recommended

Qualifications

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Proficient level of English and ideally

fluent in another key language served by outsourcing

site

Experience in an Operations environment,

preferably in an international

environment

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Good knowledge of quality / training

processes and policy enforcement in an Operations

Environment

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High level of energy, drive, enthusiasm,

initiative and commitment

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Excellent communication, consulting,

influencing and interpersonal skills

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Proven track record of collaborating with

cross-functional groups to produce

results

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Passion for ensuring a world class

support experience for our community

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Demonstrated ability to perform well in a

rapidly changing environment and across multiple

sites / teams

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