Account Manager / Facilities Co-Ordinator

Position Overview :

The Account Manager / Facilities Co-ordinator will play a crucial role in ensuring smooth operations and excellent customer service.

This role involves managing job logs, dispatching engineers, customer communication, quoting, invoicing, and overseeing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks efficiently.

Key Responsibilities :

Job Logging :

Accurately log new jobs into our system, ensuring all necessary details are captured.

Engineer Dispatch :

Coordinate and send engineers to job sites, ensuring timely and efficient service delivery.

Customer Communication :

Answer incoming calls from customers, address their inquiries, and provide updates on job status.

Engineer Liaison :

Maintain regular communication with engineers to monitor job progress and resolve any issues.

Quoting :

Prepare and send accurate job quotes to customers based on job specifications and company pricing guidelines.

Invoicing :

Generate and send invoices for completed jobs, ensuring accuracy and timeliness.

KPI and SLA Management :

Monitor and report on KPIs and SLAs, ensuring targets are met and identifying areas for improvement.

Qualifications :

2 – 3 Years Experience Required

Strong organizational and multitasking skills.

Excellent communication skills, both written and verbal.

Proficiency in using job management systems and software.

Ability to work effectively under pressure and meet tight deadlines.

Attention to detail and commitment to accuracy.

Knowledge of facilities maintenance or a related industry is a plus.

What We Offer :

Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

Job Type : Full-time

Company car

Company events

Employee assistance program

Flexitime

Free or subsidised travel

On-site parking

Sick pay

Wellness program

Work from home

Schedule : Monday to Friday

Supplemental pay types :

Overtime pay

Yearly bonus

Education :

Junior Certificate (preferred)

Experience :

Account management or sales role : 2 years (required)

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