IT Operation Specialist

Overview

Join our team, a rapidly scaling Irish fintech transforming how banks, credit unions, and brokers originate loans. We are seeking a Support & Finance Operations Specialist to play a pivotal role in ensuring clients receive outstanding support while also managing critical finance operations such as invoicing and billing. This role combines problem-solving, customer engagement, and operational excellence, offering the opportunity to make a direct impact as both an individual contributor and a trusted team member.

Key Responsibilities

Client Support & Service Operations

• Manage the client support process including incident classification, resolution, and escalation
• Provide clear, proactive communication to clients, ensuring service expectations are met
• Track, review, and resolve support tickets through the client portal (Hubspot) within agreed SLAs
• Liaise with technical teams to drive timely resolution of client issues
• Monitor support trends, prepare reports, and recommend process improvements
• Support governance meetings with clients through preparation of reports, updates, and insights
• Deliver customer demos of the platform and facilitate workshops and feedback sessions to strengthen client engagement

Finance Operations

Continuous Improvement & Communication

Required Skills & Experience

Distinct Advantages (not required)

What We Offer

Ideal Candidate

You thrive in fast-moving environments, balancing technical problem-solving with financial accuracy. You are highly skilled in spreadsheets, love working with data, and take pride in building trust with clients through clear communication and reliable delivery. Calm under pressure but confident enough to escalate when needed, you bring structure and clarity to complex situations. Your mix of customer service excellence and financial rigour makes you a key part of our growth journey.