IT Support Engineer

IT Support Engineer - South Dublin Reed is assisting our client in South Dublin to recruit for the position detailed below: Desired Experience The ideal candidate would have experience in Network infrastructure, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. Duties in the role: To address tickets booked by the clients or generated automatically by our monitoring software The technologies involved include Office 365 (Exchange Online, SharePoint, Teams), Azure, Backups, DR, AVD, Intune, Firewalls and AV, SOC-SIEM, Unifi (access points, switches), HP and all hardware supplied The client response to all such tickets will require complete ownership of the ticket and a high level of communication with the client and liaison with third parties if needs be Root cause analysis, resolution and recommendations to prevent future occurrence This support can in general be completed on line but there will be a requirement to attend site if required Preparation of PCs & laptops prior to any site visit To attend site to install PCs laptops and printers Resolution of issues that require a site visit Completion of regular health check on client infrastructure Qualifications and Personal Skills: Relevant experience in IT Support or Service Previous MSP experience will be an advantage Office 365 Administration Knowledge of Active Directory / Server Administration / the technologies detailed earlier. Experience with cloud technology will be a key advantage Industry standard certifications (Microsoft, Cisco & CompTIA) Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: IT Support Engineer CompTIA Office 365 Azure Benefits: + Benefits

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