Senior IT Infrastructure Operations

Senior IT Infrastructure Operations Dublin Type: Full-time | Permanent Abrivia Recruitment is partnering with an organisation in the insurance and financial services sector to recruit a Senior Infrastructure Operations and Service Delivery Analyst. This is an exciting opportunity for an experienced IT infrastructure and service delivery professional to join a growing, regulated business undergoing significant technology transformation. The successful candidate will report to the Head of Infrastructure Services and will take ownership of the day-to-day IT service operating model and core infrastructure environment. The role combines hands-on infrastructure and service management responsibilities with vendor oversight, project delivery and continuous improvement initiatives. Key Responsibilities: Support the availability, reliability and security of the organisation's IT infrastructure, including cloud platforms, networks, connectivity and hardware. Assist in the delivery and management of IT managed services and SOC services through third-party vendors. Manage escalations and ensure high levels of service and support for internal users. Apply ITIL principles across Change Management, Incident Management, Problem Management, Patch Management, Risk Management and Capacity Management. Monitor and report on agreed service levels relating to infrastructure availability, performance, cyber security and end-user support. Manage relationships with external IT vendors and service providers, ensuring contractual obligations and service levels are achieved. Oversee third-party IT professionals, including service desk engineers, system administrators, network engineers and programme managers. Plan, execute and oversee IT projects, ensuring delivery within agreed scope, timelines and budgets. Ensure IT operations comply with relevant regulatory, security and information governance requirements. Identify and implement opportunities to improve IT processes, operational efficiency, resilience and service quality. Proactively manage cloud infrastructure and software licensing to optimise ongoing technology costs. Produce meaningful reports and analysis using tools such as SQL, Tableau, Power BI and Microsoft Excel. Requirements: Bachelor's degree in Information Technology, Computer Science or a related discipline. At least 8 years' experience in IT operations, infrastructure or technology strategy. Strong knowledge of IT infrastructure, including servers, networks, cloud services and connectivity. Strong experience with Microsoft Azure, Microsoft 365, SharePoint and Purview. Proven experience managing third-party IT vendors, managed service providers and technology suppliers. Strong understanding of ITIL-based service management practices. Demonstrated experience managing IT projects from inception through to completion. Excellent analytical and problem-solving skills with the ability to troubleshoot complex infrastructure, software and hardware issues. Strong communication skills with the ability to explain technical matters to non-technical stakeholders. Knowledge of IT compliance and security frameworks, including ISO 27001, NIST 2.0 and COBIT. Understanding of relevant regulations including GDPR and DORA. Strong customer service focus and commitment to user satisfaction. Desirable: Experience working within insurance, financial services or another regulated industry. Relevant professional certifications such as ITIL, PMP, CISA, CISM or CISSP. Familiarity with information governance principles, including data classification and retention requirements. Exposure to AI technologies. Experience with reporting and data analysis tools such as SQL, Tableau, Power BI and advanced Microsoft Excel. Benefits: Salary of €75,000-€85,000. 10% annual bonus. Hybrid working arrangement. Opportunity to play a key role in a significant technology transformation programme. Exposure to a broad range of infrastructure, cloud, security and service delivery initiatives. Skills: IT Infrastructure Service Delivery Microsoft Azure ITIL Vendor Management Cyber Security Benefits: 10% Bonus

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