Guest Services Manager

Whats in it for you...

• Become part of a team thats very passionate about creating great hospitality experiences.
• Competitive salary.
• 30 days holiday (including bank holidays) pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What youll do

• Support the running of our day-to-day Front Office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again.
• Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp working with the team to find solutions to any hick ups.

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.

Additional Information :

Whats in it for you...

• Become part of a team thats very passionate about creating great hospitality experiences.
• Competitive salary.
• 30 days holiday (including bank holidays) pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1