Air Import Agent

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Air Import files as required
• Use Workflows on daily basis
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated
• Meet KPI standards as per the company procedures
• Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Pro-active strong organizational skills
• Good computer skills (Excel Word PowerPoint)
• IATA certification (preferred)
• Fluent in English

Reporting Structure

• Air Import Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1