IT Support Engineer

Job Title - IT Support EngineerLocation - Galway - This role is office-based, with a hybrid working option available following successful completion of probation.
Employment Type - Full-Time Permanent
Salary range - €50,000 – €60,000 per annum. Compensation may vary based on skills, experience, and qualifications.

We are seeking an IT Support Engineer to join our team in a full-time capacity.

In this role, you will be responsible for delivering and supporting Siren’s internal and customer-facing IT services. You will work closely with the engineering, business administration, and marketing teams to provide reliable, scalable IT services that support high-quality delivery.

The role is based primarily on-site in our company headquarters in Galway. It will involve engagement with employees accross all departments, both in-person and remotely, to ensure timely and reliable delivery of the full portfolio of IT services.

The position also includes oversight of system administration activities, with a strong focus on managing and optimising Linux-based systems to ensure operational reliability, performance, and security.

This is an opportunity to play a key role in strengthening our company infrastructure and enabling excellence across the organisation.

Responsibilities

• Manage and support business-critical IT infrastructure across SaaS, cloud, and bare-metal environments
• Plan, maintain, monitor, and optimise IT systems and resources using industry best practices
• Automate, deploy, and maintain internal and external web applications and services
• Respond to incidents, troubleshoot issues, and proactively manage risks to ensure system reliability and uptime
• Collaborate with cross-functional stakeholders to design and implement effective technical solutions that support business needs
• Work closely with engineering, business operations, and marketing teams to ensure seamless IT service delivery across the organisation
• Administer and optimise Linux-based systems, ensuring performance, reliability, and security standards are met
• Implement infrastructure security best practices to protect systems and data
• Contribute to continuous improvement of IT services by adopting new tools, technologies, and industry best practices
• Support configuration, monitoring, and maintenance of IT environments and associated tooling
• Participate in infrastructure documentation, knowledge sharing, and process improvement initiatives
• Ensure effective use of source control systems (e.g. Git/GitHub) for infrastructure and application management
• Provide clear communication of technical issues and solutions to both technical and non-technical stakeholders

Requirements

• Proven experience in IT, DevOps or similar role for 3-5 years
• Experience in incident, problem, change and inventory management
• Strong experience working with Linux systems
• Hands on experience with Cloud providers (e.g. GCP)
• Knowledge of networking fundamentals and configuration
• Experience implementing infrastructure security best practices
• Scripting language (Bash, Python)
• Website management experience (e.g. Apache, Wordpress, javascript, HTML)
• Proficient using source control tools (git, github)
• Strong critical thinking, problem solving and debugging skills
• Fantastic communication skills and an ability to explain technical concepts across various levels of technical competency

Desirable Skills:

• Familiarity with ITIL best practices
• Experience with setting up of monitoring and alerting
• Proficiency with a programming language and programming principles (e.g. Go, Java, Javascript, Ruby, Rust)
• Experience with Atlassian stack (Jira, Confluence)
• Experience working with ElasticSearch and ELK stack is a plus
• Understanding of authentication mechanisms (SAML, OpenID)
• Strong Security knowledge is a plus
• Strong Docker and/or Kubernetes knowledge is a plus
• Experience working with Configuration as Code, Infrastructure as Code

Benefits

• Pension contribution up to 8% matching
• Income protection coverage
• Life assurance benefit
• Paid annual leave entitlement
• Company stock option programme
• Bike to work / travel saver scheme
• Private healthcare cover