L2 Onsite Support Technician

The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.

Key Responsibilities:

• Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
  
• Diagnose and resolve hardware and software issues escalated from L1 support
  
• Install, configure, and maintain operating systems and standard applications
  
• Manage user accounts, permissions, and access in accordance with company policies
  
• Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
  
• Coordinate with third-party vendors for hardware repairs and replacements
  
• Maintain accurate documentation of incidents, solutions, and asset inventory
  
• Ensure timely resolution of service tickets within agreed SLAs
  
• Assist in system upgrades, rollouts, and IT projects as needed