Customer Services Representative

Customer Service Representative Were currently recruiting for aCustomer Service Representativeto join a busy and supportive team. This is a varied role combining customer service, order management and administration, making it a great opportunity for someone who enjoys a fast-paced environment and likes to make a real difference to the customer experience. The Role As a Customer Service Representative, youll be a key point of contact for customers, ensuring enquiries and orders are handled efficiently and professionally. Youll work closely with internal teams to resolve queries, manage orders and help ensure customers receive the service they expect. Your day-to-day responsibilities will include: Managing customer orders, including recurring and scheduled orders. Responding to customer queries relating to products, pricing, availability and orders. Following up on enquiries with the relevant internal departments. Handling customer complaints professionally and ensuring they are followed through to resolution. Maintaining customer pricing and information on internal systems. Monitoring stock levels and highlighting potential supply issues. Processing sales orders and backorders accurately. Keeping records and documentation organised and up to date. Providing general administrative support to the wider team when required. Building positive relationships with customers, suppliers and colleagues. What We're Looking For Previous customer service or administration experience Excellent communication and interpersonal skills. Strong attention to detail and good organisational ability. A friendly, professional and approachable manner. The ability to prioritise and manage competing demands. Confidence working in a busy environment and handling pressure. A proactive attitude with the ability to use initiative. A genuine team-focused approach. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website. Skills: MS Office Customer Services Administration Benefits: pension

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