Technical Program Manager

Job Description We are seeking a skilled Technical Program Manager to drive multi-workstream delivery of critical networking and infrastructure programs. Reporting to the Head of IT PMO, you'll set the direction and execution of project pipelines, lead cross-functional coordination, and ensure robust governance over program lifecycles. A PMO background is essential; retail experience is a plus, though not mandatory. This is a unique role that is perfect for someone who thrives on working at a strategic level, and is eager to work hand-in-hand with the Head of PMO to shape delivery frameworks, strategy, and pipeline governance. Key Responsibilities Multi-Workstream Delivery : Own end-to-end execution of complex infrastructure and networking programs with multiple streams. Cross-Functional Coordination : Synchronize efforts across engineering, operations, security, vendor teams, and business stakeholders. Program Governance : Implement PMO-aligned governance - build steering committees, manage risk registers, maintain compliance, and report status. Pipeline Strategy : Create and maintain project roadmaps and pipeline prioritization aligned with business goals. Tooling & Process Improvement : Leverage AzureDevOps, Jira, Confluence, or equivalent for effective tracking, transparency, and process scaling. Stakeholder Management : Serve as the primary liaison with senior IT leaders and business units to align priorities, decisions, and outcomes. Risk & Issue Management : Define escalation protocols, proactively resolve blockers, and continuously improve program discipline. Requirements 10+ years in program or project management, with at least 4 years in delivery of networking and infrastructure projects. Proven experience in a PMO environment driving structured governance and strategy. Proficiency in Azure DevOps, Jira, or equivalent program-tracking tools. Strong familiarity with infrastructure domains : data centres, cloud / network architectures, connectivity, and associated services. Excellent leadership, communication, negotiation, and stakeholder alignment skills. Retail industry experience is preferred but not required. Certifications such as PMP, PgMP, SAFe, or Agile accredited are advantageous. Key Performance Indicators (KPIs) To measure and manage success, you'll own the following KPIs : Program Delivery Metrics - timeline creation and management. Financial & Efficiency Metrics : Variance of project and program against approved budgets. Governance & Risk Metrics : Adherence to PMO processes, gates, and reporting cadences and ability to resolve issues across projects effectively. Stakeholder & Quality : Ongoing feedback from senior IT and business partners. Why You Will Excel with Us You will play a central role in delivering vital Programs that support our business growth. You will work closely with the Head of the IT PMO to bring structure and clarity to complex initiatives, leverage tooling to scale program delivery, and drive impactful alignment across teams. If you're passionate about bridging technical execution with strategic business needs-and thrive in PMO-governed environments-this is the role for you.