Food and Beverage Assistant

Talbot Hotel Midleton, part of the Talbot Collection, are currently recruiting for a Food and Beverage Assistant who is available to work midweek serving a mixture of lunch and dinner. There will be added hours on the weekends as per business needs.

The Food and Beverage Assistant provides a friendly and efficient service within the food and beverage areas, dispenses orders accurately and with courtesy to the standards required by the company and ensures the cleanliness, correct mis-en-place and set up of the waiting areas prior to service. The Food and Beverage Assistant also ensures the guests are warmly greeted, orders are taken efficiently and served to a high standard to ensure guest satisfaction.

Role Specific Duties:

• Responsible for the efficient dispensing and serving of drinks and food when required
• To be aware of menu items of the day and drink services
• To serve alcohol responsibly
• To ensure that the bar/restaurant/ banquets areas are always kept clean
• To always deliver exceptional friendly service, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbook
• To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook
• To familiarise yourself and to carry out duties laid out in the departmental SOPs
• To ensure that necessary steps are taken to safeguard Company money, goods and assets
• To deal with customer complaints in an efficient and professional manner and to notify Management of these
• To ensure that the waiting areas are fully prepared for service
• To ensure that all food and drinks are served efficiently with minimum delay
• To liaise closely with the kitchen
• To ensure all orders are taken accurately
• To anticipate any guest needs at all times
• Assist in creating a warm and welcoming environment for our guests
• Meet and greet guests on arrival
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests
• Be familiar with the Bar menu and as much information about the food and beverage offering available to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained
• Ensure that all food and beverage orders are imputed in the tills and are being charged correctly
• To ensure there are no open cheques at the end of the shift
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Clean and sanitize tables and countertops after each guest

Some of the benefits of joining the team at Midleton Park:

- Free parking

- Complimentary Leisure Club Membership

- Staff Meals

- Contributory company pension scheme.

- Company Life Insurance Scheme

- Employee Assistance Programme

- Talbot Collection Friends and Family Rates

- Training and Development Opportunities - we invest in our people

- Being part of a progressive & growing company

**Talbot Hotel Midleton, part of the Talbot Collection, is an equal opportunities employer**