Quality Assurance & Compliance Manager

About the Role

As Quality Manager, you will oversee compliance and ensure the delivery of high-quality care across all TerraGlen Residential Care Centre settings, guaranteeing that care and support are professional, equitable, and of the highest standard. You will ensure that all centres remain fully compliant and prepared for inspections at all times.

You will collaborate closely with the Director of Services and clinical leads to manage placement planning activities for residents effectively and oversee the allocation and use of resources.

You will engage with regulatory and inspection bodies, including HIQA and TUSLA, to promote integrated and coordinated working practices.

Additionally, you will work alongside the Director of Services, Head of Services, and Operations Managers to ensure all staff complete required training, identifying and addressing any gaps promptly.

Location

This is a remote role, but you will be required to drive to our care centres on a weekly basis.

Key Responsibilities

Overseeing quality and compliance

1. To make decisions about the appropriate allocation of resources and to ensure deployment of centre staff across all care settings meeting residents needs and

preventing unnecessary significant events, ensuring safety and effective care practices.

2. Monitor and regularly review centre management, personnel files, resident's files, maintenance records, health and safety, fire and medication records.

3. Ensuring oversight and governance of the centres with the Directors and providing monthly reports on outcomes and risks in centres.

4. Manage care and support budgets for centres.

5. Work with all relevant and directed external organisations to ensure collaborative and integrated working.

6. Monitor and regularly review centre's training audits and ensure gaps in training are identified and resolved. Source bespoke training as deemed necessary.

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Governance

1. To ensure that TerraGlen Centre's comply with National Standards, Professional Standards and all company Policies and Procedures, safeguarding and child care laws.

2. Support the Centre Managers, Deputies and Teams.

3. Ensure that systems are in place to manage and reduce risk.

4. Ensure safe and sensitive management of complaints, incidents, crises and unanticipated significant events.

5. To produce reports on the lived experiences of young people / service users in residence and the resource allocation by the centres.

6. To ensure line managed staff recognise their responsibility for governance and contribute fully.

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Leadership

1. To provide and embed strong leadership in the care and support services of TerraGlen.

2. To imbed the Model of Care in centres across the organisation.

3. To ensure teams embed quality assurance in everyday practices in all roles.

4. To work closely with the Social Work Departments, HSE, Tusla, Referring Agents, Inspectors and Clinical Participants.

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Special Features of the Job

1. The post holder will be required to work flexible and unsocial hours.

2. Represent TerraGlen at local, regional and national meetings, events and conferences.

3. Work closely with HR, Accounts and Marketing elements of the company.

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People Management

Providing leadership, management and development of all staff and students within the area of responsibility through effective :

• Workforce planning, recruitment and selection
• Communication and staff support
• Performance Management
• Staff support including health and safety and wellbeing awareness
• Facilitating a culture of learning, inclusiveness, respect for difference and care

Job Requirement