Aftersales Booking Advisor

Position : Aftersales Booking Advisor Main duties and responsibilities include : Handle inbound and outbound calls from customers wishing to book service or repair work Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out Determine workshop availability using the booking system Liaise with our service advisers regarding specific job info and any other queries Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction Completing customer satisfaction follow up's, upon completion of surveys following completed work Capturing, recording and updating customer details in our CRM. Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc. Updating the CRM system with leads and relevant information gathered Handle customer complaints and escalate as required Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders) Report writing and various ad hoc administrative duties The successful candidate will ideally : - Have previous experience in a similar role - Be from a motor industry background and have technical knowledge - Possess excellent administration and IT skills - Have experience with the Keyloop DMS - Exceed our customers' expectations in terms of customer service - Possess excellent telephone skills - Exhibit excellent communication and interpersonal skills - Be efficient, with good organisational skills and attention to detail - Have the ability to work on their own initiative; multitask and meet deadlines - Work well as part of a team - Be flexible, with the ability to learn and think quickly - Display a positive, enthusiastic, can-do attitude What's in it for you? - Competitive salary and bonus structure - Fast paced and friendly team environment - Full training and development - Modern offices with excellent facilities - Onsite car parking - VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme - PRSA Company contributions If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website. Skills : Motor Industry Aftersales Customer Service