Sr. Product Manager 2 - Technical

Sr. Product Manager 2 - Technical Thepany

PayPal has been revolutionizingmerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, andplete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable thepletion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing theplexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and ourmunities.

Job Summary :

As the Senior Product Manager for Service Experience - Channel & Automation, you'll architect the foundation that makes intelligent Servicems scalable, intelligent, and timely. You'll own the orchestration layer that powers personalized, multi-channel service messaging - across in-product surfaces, email, dashboards, and agent tools. From building a rules engine that decides when and how we reach out, to defining priority logic for service campaigns, you'll be the brain behind every automated interaction. Your work will directly impact system responsiveness, service consistency, and the speed at which issues get fixed - all while empowering other product and operations teams to move faster with less friction.

Job Description :

• Meet our team

The Service Experience Growth team sits at the intersection of product, engineering, support, and trust. We're on a mission to reinvent service for the modern financial ecosystem. We own in-house platform that powers service experiences for the entire PayPal ecosystem. You'll be joining a team that works across consumer and merchant journeys, and partners closely with design, data science, and engineering to build the future of service that is predictive, personalized and AI-driven.

We operate like a startup within PayPal : fast-moving, mission-driven, and deeply cross-functional - and we obsess over making every service moment delightful, efficient, and invisible when possible. This is a rare opportunity to work on high-visibility, high-impact systems that affect millions of customers and businesses.

Your way to impact

You'll lead key growth initiatives that shape the future of service experience spanning across all PayPal products. As a product leader, you'll define strategy, execute roadmaps, and deliver capabilities that grow revenue, reduce friction, drive automation, and deliver exceptional oues. As single threaded owner of your portfolio, you will lead a team of engineers, analysts, designers alongside to define a near term roadmap and long-term strategy for our consumer service products. This will require exceptional verbal and writtenmunication to influence peers and senior leaders with a bias towards clear, concise, andprehensive documentation supported with evidence. You will be a subject matter expert in your area, continually identifying opportunities to improve our experiences, and advocating on behalf of the customer using data and strategic thinking.

Your day-to-day

Define and execute the consumer growth strategy from service lens, identifying opportunities to improve signup, onboarding, and activation experiences. Advocate for a customer-first mindset by understanding user needs and pain points, ensuring solutions are scalable and impactful. Develop KPIs and key success metrics for growth initiatives, continuously monitoring performance and iterating for improvements. Author clear PRDs with measurable success criteria, rooted in real customer needs Partner across design, engineering, service and analytics to ship and iterate Own and optimize conversion funnels, A / B testing hypotheses to improve activation and engagement metrics. Lead cross-functional reviews, influence decision-making, and manage interdependencies Operate with urgency and an MVP mindset, bias to validate and launch quickly

What you need to bring

Bachelors degree in a technical discipline, MBA a plus. 8+ years of product management experience, preferably in SMB or Consumer growth, fintech, emerce, or a related industry. Proven track record of rapidly learningplex problem spaces, breaking them down into actionable work streams, and launching performant products that drive business value. Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters Ability to smoothly transition between strategic and tactical thinking, equallyfortable planning at the global level as solving problems at the edge. Strong product thinking founded on defining and validating hypotheses, measuring results, and rapidly iterating to success. Excellent verbal and writtenmunication skills Team player attitude with ability to interface and build relations at all levels

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we'remitted to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit / / paypalbenefits.

Who We Are :

Click Here to learn more about our culture andmunity.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable amodations for qualified individuals with disabilities. If you are unable to submit an application because of ipatible assistive technology or a disability, please contact us at talentamodations@paypal.

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, andmunities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talentmunity.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Job ID R0126777