Front Office Manager

Overview

Job Title : Front Office Manager

Location : Kinsale, County Cork

Role Type : Full-time, Permanent

Reports To :

Rooms Division Manager (or General Manager / Deputy GM as appropriate)

About the Role

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector.

We are proud to partner with a prestigious client in the hospitality industry to search for a talented

Front Office Manager

to join their team in Kinsale.

You will lead the front office team in delivering exceptional guest experiences in a luxury spa hotel setting.

You will oversee all front office operations including check-in / check-out, reservations, guest services, and concierge.

Your role will also involve training, coaching staff, ensuring service standards, liaising with other departments (housekeeping, maintenance, F&B) and helping drive operational efficiencies.

You will act as the face of the hotel's first impression and ensure smooth, high-quality customer service throughout.

What's in It for You?

Working in a beautiful resort / hotel & spa in a prime location on the coast.

Up to €40,000 salary and benefits package.

Staff perks : e.g. discounts on accommodation, dining & spa, free or discounted parking, possible staff accommodation, leisure club / wellness facilities.

Opportunities for professional development and growth.

Being part of a high-standards team with strong guest service culture.

Key Responsibilities

Manage all front office operations : reservations, reception, concierge, guest services.

Ensure high standards of customer service throughout check-in / out, enquiries, special requests.

Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development.

Maintain and monitor front office financials : cash handling, billing, night audit, folio reconciliation.

Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time.

Handle guest feedback and complaints, ensuring prompt resolution and follow-up.

Ensure adherence to hotel property management system (PMS), reservation systems and other tech / tools (Opera or equivalent).

Maintain front office standards, procedures, SOPs; ensure compliance with health & safety, fire / emergency protocols.

Be "on call" or act as Manager-on-Duty when required, including evenings / weekends / public holidays.

Monitor and report occupancy, revenue, guest satisfaction metrics; implement improvements.

Drive a culture of teamwork, excellence, and guest centricity.

Key Requirements

Minimum of

2-3 years' experience

in a management or supervisory role on a front desk in a hotel (ideally 4-star or higher / spa hotel).

Strong leadership skills; experience in training and developing staff.

Excellent communication & interpersonal skills; ability to stay calm under pressure.

Solid experience with PMS software (Opera, Hotsoft or equivalent) and reservation systems.

Strong organisational skills, attention to detail, ability to multitask.

Flexibility to work shift hours, including evenings, weekends, and public holidays.

Guest-focused mindset; problem solver with ability to resolve issues in a positive, professional manner.

Good standard of computer skills (MS Office etc.).

Desirable : previous experience in spa / resort settings; multilingual skills; experience dealing with VIP / corporate guests; revenue or yield management knowledge.

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