Reservations and Sales Manager

ABOUT US Nestled on the stunning Killary Fjord in Co. Galway, Killary Adventure Company is a family-owned adventure business passionate about the great outdoors. As a proud B-Corp, we are committed to sustainability and positive social impact. Our mission is to create unforgettable adventure experiences in one of Irelands most breath-taking locations. We bring together accommodation, adventure, and hospitality in one extraordinary setting. On site, we operate three accommodation buildings, offering both self-catering stays and fully inclusive packages that combine food, activities, and accommodation. Alongside this, we run a wide range of outdoor experiences from water-based activities on the fjord to land-based adventures right here on site. This mix allows us to welcome school groups, corporate teams, families, and independent travellers, all seeking memorable experiences in Irelands most dramatic location. THE ROLE We are seeking a Reservations and Sales Manager to lead our busy bookings office. You will be the first point of contact for our customers, ensuring a smooth, friendly, and efficient experience from enquiry through to arrival. This is a varied and fast-paced role, perfect for someone who thrives in a dynamic environment. You will oversee daily bookings operations, manage a small team within the office, guide and support staff, and work closely with other departments to deliver exceptional service. The ideal candidate is highly organised, personable, and confident in managing competing priorities. Strong time management, punctuality, and reliability are essential, along with the ability to motivate others and maintain high standards under pressure. Important : Applicants must live within commuting distance of Leenane, or be willing to relocate. We strongly recommend you check our location before applying. RESPONSIBILITIES Booking management Monitor and manage all bookings via phone, email, and online booking system. Handle all bookings and enquiries professionally, sending booking confirmation details to customers. Answer calls, address queries, and pass information to the relevant department. Manage and update online bookings using the Booking Layer system, keeping capacity and availability accurate. Process deposits, payments, and invoices. Answer customer queries and resolve any issues with bookings quickly and professionally. Coordinate with other departments to ensure smooth communication and up-to-date schedules. Sales Promote and sell our activities and packages, highlighting their unique features. Convert enquiries into confirmed bookings by engaging with customers and offering tailored recommendations. Build and maintain relationships with customers to encourage repeat business. Follow up with potential customers to secure bookings and answer questions. Suggest additional services and packages to enhance the guest experience. Team Leadership Supervise and support 12 bookings office team members. Provide guidance, training, and feedback to maintain high performance and standards. Delegate tasks effectively and ensure smooth daily operations. Key Skills and Experience We are looking for someone who is organised, detail-driven, and motivated to grow sales.. The right person will enjoy building relationships with our customers and partners, keeping bookings running smoothly, and ensuring every guest has a great experience. The ideal candidate will have the following skills, knowledge and experience : Strong customer service focus friendly, professional, and confident dealing with guests and partners. Excellent communication skills fluent English with great written, verbal, and telephone etiquette. Highly organised and systems-orientated Exceptional attention to detail able to manage multiple bookings accurately and efficiently. Sales-minded motivated to convert enquiries, grow revenue, and spot opportunities. Reliable and punctual Works well in a team, but can also take initiative and work independently Comfortable working in a busy, high-pressure environment and staying calm under pressure. Proficient with Microsoft Office, email, and booking systems (or quick to learn new systems). Minimum 2 years experience in a busy office environment (to be discussed at interview). Schedule : Monday to Friday Location : In person at our base in Leenane Co. Galway. WHY JOIN US Working at Killary Adventure Company isnt just a job, its an opportunity to be part of a passionate, close-knit team in one of Irelands most stunning locations. Youll enjoy : A supportive, people-focused team where you will collaborate with colleagues across accommodation, hospitality, and adventure. A varied and dynamic role,no two days are the same, giving you the chance to develop your skills and take ownership of your work. Connection to nature, work in a breathtaking location on the Killary Fjord, with easy access to outdoor activities. Opportunities for growth,as a small but ambitious business, we encourage initiative and reward results. Commitment to sustainability and impact, be part of a B-Corp that cares about the environment, community, and responsible tourism. We value work-life balance, collaboration, and a positive, can-do attitude. We will support you to thrive both professionally and personally in your role. Skills : Sales, Bookings Management, Reservations, Team Leadership, Customer Service, Administration, Customer Relationship Management