Sales Development Representative New Dublin, Ireland

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences.

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom, and moving them forward in the sales process.

As Intercom's first point of contact, you play a key role in building the Intercom brand, creating a great first impression, and building momentum for not only the sales team, but the company as a whole.

We're in the early days of building a world-class sales organization, and the road ahead is going to be very exciting.

We strongly believe in the overall growth and continued development of each new hire.

In joining the Sales Development team at Intercom, you join a community that believes in development and promotion from within.

We're looking for people who are excited to work in a fast moving company, make an impact, and rapidly develop their career in sales.

Responsibilities

Providing a great experience for Intercom's prospective customers

Engaging with potential and current customers to assess mutual fit

Working closely with Account Executives to build pipeline and drive deals

Maintaining an up-to-date knowledge of our product and its value to customers

Demonstrating an ability to attract new customers

Working with other functions to improve business processes

Engaging in team development and mentoring

Qualifications

0-3 years of work experience (Sales and / or SaaS experience is a +)

Exceptional listening skills combined with the ability to synthesize information

Strong organization and time management

Intellectual curiosity and problem solving

Collaborative and coachable

Highly motivated and self-driven

Bachelor's Degree preferred

French speaking to a business level is desirable

Familiarity with these systems and tools : SFDC, Outreach, Dialpad, Zoominfo

Benefits

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Pension scheme & match up to 4%

Life assurance and comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, and 6 weeks paternity leave for fathers

Cycle-to-Work Scheme with secure bike storage

MacBooks are standard; Windows available for certain roles when needed

Culture and Equal Opportunity

Intercom has a hybrid working policy.

We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom.

We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

Our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications.

We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.

Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity.

Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Recruitment notes

We have removed boilerplate application fields from this refined description to focus on the role responsibilities, qualifications, and benefits.

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