Senior Ai Data & Analytics Analyst

## Job Description

• Who we're looking for :
• The Zendesk Analytics Prototyping (ZAP) team is seeking a Sr Data & Analytics Analyst to accelerate AI analytics, focusing on measuring the value AI agents deliver to Zendesk customers and their end users.

This role will play a key part in quantifying AI-driven efficiency gains, automation impact and customer outcomes, ensuring we can articulate AI's business value in customer-facing reporting.

The ideal candidate should have strong SQL skills, an investigative mindset, and the ability to translate complex analyses into clear, compelling narratives for both technical and non-technical audiences.

If you're passionate about leveraging data to shape how AI adoption, usage, and value are measured—and how those insights are shared with customers—we'd love to hear from you!

###

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA / EEO / Veterans / Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to

#J-18808-Ljbffr