Technical Support Engineer

Do you have a passion for providing exceptional technical support to clients?

Our client, a multinational IT company, require 3  Technical Support Engineers  with 3+ years of experience working in technical support, on a 6-month rolling contract.

This company provide a top-class infrastructural service for the IT industry, offering their services in over 190 countries worldwide.

Working model :  Onsite in Dublin 8

Contract :   6-month rolling with potential of going permanent

Employment : PAYE or LTD

Visa sponsorship :   No

BBBH Number : 24937

What will I do as a Technical Support Engineer?

• Windows and OSX environment support.
• Support of administrative activities and tasks.
• Support project work to develop technical solutions (for example rollout).
• Support Clients in second level support and day by day business.
• Perform analysis and solutions of incidents in day-by-day business.
• Report and present progress of project work (effort, status, meetings etc.) to project leads.
• Desk moves.
• Managing Hardware for leavers and joiners and providing break fix support (monitors, keyboards, phones, printers).
• AD admin / PM admin for user accounts.
• New Laptop build check / installs / rebuild checks.
• Software installations.
• Folder Permissions / lockdowns.
• Mobile Device Configuration.
• Pitch / Meeting room support (Off and On-site).
• Hardware incidents (Printers, Laptops, Desktop).
• Software incidents (O365, Windows 7 / 10, bespoke applications).
• LANDesk / Anti-Virus.

Minimum Requirements :

• 3+ years in technical support.
• Great knowledge of supporting end users in Windows (Win 7 / 8 / 8.1 / 10) and Mac environments.
• Good knowledge of O365 and Adobe software.
• Good organisation, communication, and incident / request management skills.
• Mobile device knowledge, BES and ActiveSync, apple, android, blackberry skills.
• Good communication and customer service skills.
• Experience in working for a large organisation supporting hundreds of users.