Customer Service Representative

Our client, a leading international manufacturer, is seeking a Customer Service Agent to join their team in Midleton, Co. Cork. This is a fantastic opportunity to become part of a dedicated and experienced team supporting customers across Europe and beyond. The ideal candidate will bring proven experience in a fast-paced customer service environment and fluency in German and / or French. Key Responsibilities Deliver a first-class customer experience while adhering to company policies and procedures. Manage general customer queries and ensure resolution from start to finish. Work collaboratively within the team to achieve customer satisfaction targets. Use ERP systems (JD Edwards or similar) to manage customer orders and data. Liaise effectively with other departments to support strategic objectives. Complete additional customer service tasks as required. Skills & Experience 13 years customer service experience in a fast-paced environment. Fluent inGerman and / or French (written and spoken). ERP system experience (JD Edwards an advantage). Proficient in Microsoft Word and Excel. Strong problem-solving ability and organisational skills with the ability to work to tight deadlines. Team player with flexibility, attention to detail, and excellent communication skills. Whats on Offer Competitive salary reflective of experience and responsibilities. The opportunity to work with a well-established, global business. A supportive and collaborative team environment. Recruiter : Clionadh Morrissey Skills : Customer Service, Call Centre, French, German