Front Office Manager

Elevate Your Career with an Exclusive Opportunity at the Sheraton Athlone Hotel

Are you an accomplished hospitality professional with a strong background in international hotel chains such as Marriott? If so, we have an exceptional opportunity for you to lead our Front Office team as  Front Office Manager  at the  Sheraton Athlone Hotel .

As Front Office Manager at the Sheraton Athlone Hotel, you will report directly to the General Manager and serve as the driving force behind our guest-facing operations. In this pivotal leadership role, you will inspire and guide a dedicated Front Office team to deliver exceptional, memorable experiences that embody the warmth and professionalism synonymous with the Sheraton and Marriott brands.

You will oversee all aspects of Front Desk operations, from guest arrival through departure, ensuring every touchpoint reflects our commitment to service excellence. Your responsibilities will include strategic planning, operational oversight, and continuous team development, all while maintaining the highest standards of efficiency and brand compliance.

Your Key Responsibilities :

• Lead, mentor, and develop the Front Desk team through effective coaching, training, and performance management
• Plan and execute daily Front Office operations in full alignment with Marriott SOPs and Sheraton brand standards
• Drive implementation of Marriott Bonvoy initiatives and service innovations within your department
• Optimize guest satisfaction scores through refined arrival, departure, and reservation management procedures
• Proactively enhance revenue through strategic promotion of hotel facilities, local attractions, and targeted upselling
• Partner closely with Housekeeping to ensure seamless room readiness, allocation, and turnover
• Participate actively in Head of Department meetings and daily operational briefings, contributing strategic insights
• Oversee end-to-end recruitment, onboarding, and continuous professional development of team members

We are seeking an accomplished hospitality professional who combines operational expertise with genuine passion for guest service and team leadership. The ideal candidate will bring :

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We recognise that exceptional talent deserves exceptional rewards. As a valued member of the Sheraton Athlone Hotel team, you will enjoy a comprehensive benefits package designed to support your wellbeing, career growth, and work-life balance :

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As a member of the Hodson Bay Group which was recently certified as a Great Place To Work, the Sheraton Athlone Hotel is committed to providing ample development opportunities for driven and efficient employees.

We prioritize fostering a people-centric culture where mutual respect and trust create a thriving work atmosphere.

Seize this rare opportunity to lead a luxury Front Office team in a world-class international brand. Apply now to embark on a fulfilling journey with the Sheraton Athlone Hotel.