Level 2 Service Desk Engineer

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Responsibilities :

Deliver professional, on-site IT support to end users.

Troubleshoot hardware, software, and network issues.

Support senior engineers on projects and escalate where required.

Monitor, manage, and resolve tickets within SLA.

Maintain detailed documentation and contribute to the knowledge base.

Provide support for business applications, meeting room tech, and mobile devices.

Foster strong client relationships and deliver outstanding customer service.

Requirements :

Previous experience in a

Level 2 Service Delivery role.

Excellent communication and interpersonal skills.

Strong skills in

Active Directory, Azure, Office 365 Admin, and Windows environments.

Experience working in a

dynamic Service Desk atmosphere.

Applicants must be eligible to work full-time in Ireland without restriction.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Level 2 Service Desk Engineer

Desired skills :

Active Directory, Azure, Office 365 Admin, Windows

Responsibilities :

Deliver professional, on-site IT support to end users.

Troubleshoot hardware, software, and network issues.

Support senior engineers on projects and escalate where required.

Monitor, manage, and resolve tickets within SLA.

Maintain detailed documentation and contribute to the knowledge base.

Provide support for business applications, meeting room tech, and mobile devices.

Foster strong client relationships and deliver outstanding customer service.

Requirements :

Previous experience in a

Level 2 Service Delivery role.

Excellent communication and interpersonal skills.

Strong skills in

Active Directory, Azure, Office 365 Admin, and Windows environments.

Experience working in a

dynamic Service Desk atmosphere.

Applicants must be eligible to work full-time in Ireland without restriction.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Ben Doherty

is recruiting for this role.Get in touch with Ben Doherty for more information : #J-18808-Ljbffr