Embedded Service Engineer

Position Overview

Autodesk Customer Technical Success organization is seeking a talented and dynamic embedded service engineer to boost customer trust in our solutions by expediting the resolution of customer issues through swift triage and resolution, building alert, telemetry systems, and dashboards to accelerate issue detection and mitigation.

This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop cloud-based runbook support automations.

Responsibilities

Triage incoming support tickets for Autodesk products

Act as the customer liaison with engineering team

Research, verify, and document product defects

Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution

Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues

Lead initiatives to enhance process efficiency, customer satisfaction by developing automations

Build and maintain a collection of service automation runbooks that can be run from the cloud

Build alert and telemetry systems to accelerate issue detection and mitigation

Create documentation as appropriate for the automations developed

Ensure high quality deliverables

Ability to work independently and / or guide other team members to meet deadlines

Minimum Qualifications

4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree

Minimum 6 years of experience in the architecture or manufacturing domain

Strong skills in Azure, AWS, or similar cloud providers

Experience with networks, cloud APIs (REST & GraphQL), Single Sign-On

Working experience writing production script-based automations using PowerShell, Python, or similar scripting languages

Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Working experience with any of those CAD products : AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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