Front Desk & Guest Experience Manager

Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Member Experience & Front Desk Supervisor to join our team.

About the Role

As the Front Desk & Guest Experience Manager, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.

Key Responsibilities

• Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
• Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
• Act as the primary point of contact for member queries, resolving issues efficiently and empatheticaly.
• Support the administrative organisation of memberships, records, and internal processes.
• Collaborate with management and the wider team to ensure exceptional service standards.
• Train, guide, and motivate junior reception staff to deliver consistent quality.

About You

What We Offer

How to Apply

If you're ready to bring your energy, experience, and people-first mindset to Ocean Fitness, we'd love to hear from you. Please send your CV and cover letter to HR@byrnehotelgroup.com with the subject line : Member Experience & Front Desk Supervisor Application .