Urgent technical support engineer x 3 linux corkremote Jobs in Dublin

Position : Technical Support Officer Reports to : Technical Support Team Lead Location : Westport or Dublin Office Minimum on-site attendance is required three days per week. The role follows a standard Tuesday to Saturday workweek, with Saturday attendance mandatory. Overview : A leader in career education since 2000, Hibernia College is Ireland's ?rst accredited blended learning third-level institution. The College has grown rapidly in scale, strength and stature since its foundation and specialises in the delivery of programmes up to level 9 NFQ with particular focus in professional education, including initial teacher and nurse education programmes . A n established leader in pioneering new education technologies , Hibernia College embrac es change in the ever-evolving world of education, ensuring students receive best practice, real-time learning throughout its curricula with access to outstanding faculty and innovative technology . Job Purpose : Our Student Technical Support Team has a vacancy for a Technical Support Officer. This is a challenging and exciting role for someone with good IT skills, but above all a desire to provide a first-class support service to our students and faculty. The role is multi-facetted, managing a wide range of applications in our Virtual Learning Environment and will require Saturday work. Responsibilities : Technical Support Officers will have responsibility for a combination of the duties below. Specific work schedules will be based on the needs of the department and will vary during the academic year. Lead the resolution of technical support queries logged by users of the Hibernia College web sites and IT systems. Respond to reports from students, faculty and staff regarding issues on all VLE systems. These include broken links and typos, incorrect calendar events, unavailability of content. Wherever possible fix the issue immediately or take appropriate follow-up action. Maintain a solid understanding of relevant Service Level Agreements, ensuring queries are addressed in line with college policy and security procedures. Take ownership of technical queries received and provide appropriate follow-up as required. Ensure all query details are recorded correctly and professionally on the online Helpdesk system. Maintain up to date knowledge of Hibernia College systems, virtual learning environments and support policies in order to provide technically accurate solutions to users. Provide training to new tutors in the use of the virtual classroom software. Provide technical support during online virtual classroom sessions to tutors and students. Ensure that knowledge is transferred and shared within the team, using internal wikis, external customer-facing knowledge base, support documentation, frequently asked questions and other technical documentation provided to web site users; ensure all documents reflect technological advances in software and hardware. Contribute to the creation and updating of VLE training materials, including videos, manuals and the knowledge base. Provide training online where required. Manage VLE user accounts, including creation and removal, updating profiles and managing access via roles and cohorts. Manage membership of student email distribution list. Create and configure courses to the documented standards as required. Populate either with imported content (from backup) or applying template (new course). Set release dates on all the course components (sessions, release date notice, feedback) and update where required. Assist with the new cohort process, creating content on Moodle and Drupal Update information on My Programme and Resource pages as requested. Assist with the quality assurance of content prior to weekly releases. Provide technical support to all users of the VLE. Performance measurements will focus on areas of customer service, technical knowledge and individual professionalism. Other duties as determined by the Technical Support Team Lead. Required skills and experience Third-level qualification in IT, Computer Science or Learning Technology. Experience working on a helpdesk or in a customer support environment. Excellent communication skills with a demonstrated ability to work within a team effectively. Enjoy learning about and supporting new applications Deliver outstanding customer service. Be able to probe for the root cause of issues. Excellent written and verbal communication skills, including the ability to provide clear issue explanations to the end users. Ability to learn and adapt quickly in a dynamic environment. Attention to detail. Closing date for receipt of applications on 21 May 2025. Please note the College reserves the right to close the role prior to this date should a suitable applicant be found. To be considered for this role you will be redirected to and must complete the application process on our careers page. 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