Jobs in Dublin 8, county dublin, ie

Your new company

A reputable organisation within the public sector.

Your new role

Work to continuously improve customer journeys, thus realising better customer experience, resulting in improved customer satisfaction scores.

Support the management of the customer experience programme to monitor and analyse customer satisfaction through available escalation / complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly.

Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues.

Participate in the rollout of new / refined processes and training materials.

Support the delivery of CRU and other regulatory requirements in relation to analysis of a bespoke CRU survey

Support the customer experience strategy and programme and continuous improvement programme.

Collation of the data analysis across the various reporting and customer experience datasets to deliver meaningful insights that can be used to proactively manage the customer experience.

Collaboration with key internal stakeholders across the business.

Drive service improvements through root cause analysis utilising all available data.

Support the delivery of continuous improvement initiatives and promote a culture of process improvement.

What you'll need to succeed

Relevant third level qualification and or accreditation is desirable and or relevant experience.

Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions.

Proactive, with the ability to work on their own initiative and with others to ensure success in the performance of a team.

Proven effective time management skills with the ability to prioritise and remain focused.

Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others.

Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner.

Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook

The ability to set up ongoing processes and procedures to collect and review information.

Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary.

Proactively identifying new areas of learning and using newly gained knowledge and skills on the job.

Striving for quality and ensuring consistent high standards of work.

What you'll get in return

Hybrid work model.

Opportunity to work with a reputable public sector organisation.

Eligibility Requirements

• Currently living in Ireland and ideally based in the Dublin area.
• Currently, holding an EEA passport or valid Stamp 4 or Stamp 1G visa (visa must be valid for duration of contract)