Customer support engineer dublin Jobs in Dublin

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Product Design team is composed of several teams that work together to help define, create, and deliver all user-facing aspects of the Stripe brand and product. Product Designers are strategic partners to Engineering and Product Management within a dedicated product area. In partnership with the product team, they help define the user-facing experiences our users encounter on Stripe products, then translate that thinking into a complete experience that can be tested, shipped, and refined. They are responsible for creating well-functioning and beautiful products and experiences that users love and are eager to recommend to others.

The Stripe Dashboard makes the simple things easy and the complex things possible for millions of businesses around the globe. We deliver products and experiences for all Stripe users including Startups, SMBs, Enterprises, and major platforms. Since our user base is so broad, it is essential that the experiences we build are configurable, customizable, and extensible. We take pride in crafting user-friendly and user-focused experiences.

What you’ll do

As part of the Money Movement & Storage (MMS) Design team, you will help Stripe build the world’s best GPTN (global payments and treasury network). You’ll collaborate with other designers, content designers, and user researchers working on new and existing products that help users do more with their money on Stripe. You’ll partner with product and engineering to craft high quality experiences for merchants in the Stripe dashboard and for their customers, contractors, and vendors who interact with Stripe.

You’ll utilize a broad set of product design skills including user interface design, user experience / interaction design, and prototyping. In this role, you will be responsible for deeply understanding our users and product strategy to design and advocate for the highest quality product experience.

Responsibilities

• Work with product and engineering to design and execute new features
• Ship meaningful, high quality product improvements
• Work with user research, engineering, and product design to understand users and address their needs
• Leverage insights from our UXR team to identify opportunity areas, and to validate potential solutions to pain points.
• Partner with content design to craft compelling experiences that deliver the right information at the right time to the right user
• Deliver from your strengths — whether that’s workshops, journey maps, wireframes, prototypes, final comps and specs, or code—and have the opportunity to sharpen the skills you’re looking to develop
• Work closely with other product designers to drive holistic solutions for our merchants and their users
• Participate in design reviews and share your work regularly with the design and company leadership

Who you are

Minimum requirements

Preferred qualifications

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits

The annual salary range for this role in the primary location is €85,300 - €127,900. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions / sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits / additional compensation for this role may include : equity, company bonus or sales commissions / bonuses; retirement plans; health benefits; and wellness stipends.