Technical Support Associate

We are currently recruiting for a Technical Support Associate to work with our client SAP in Dublin. This is a 12-month contract hybrid position.

So, what is this Job about in short?

As a "Product Support Associate", you will work directly with Customers to solve their issues and allow the use SAP's products in a timely manner and with seamless communication workflow. You will be given trainings and guidelines as how to run "best in class" service against Product Support processes. Your key focus will be our Customer's satisfaction and Customer Centric mindset. Your innovative spirit will be encouraged, and this is evident in the many ideas from our Engineers that have already become success stories in our transformation journey. A key element of this role is ensuring your adherence to SAP's Core Values and commitment to provide a best in class experience to both our internal / external Customers and colleagues.

If you're passionate about success and results driven, this job might be for you. SAP's key expectations should be fulfilled through the delivery of tasks below.

Success -Commit to the success of customers, partners, colleagues, and SAP

• Achieve excellent level of customer satisfaction
• Ensure achievement of your own and Teams' KPIs

Accountability - Keep your word by executing on commitments made to ourselves and others.

Professionalism - We exhibit professionalism by consistently delivering quality work. Act with integrity, treat others with respect, pursue personal expertise and execute with discipline.

Integrity - We are honest and fair and take responsibility for all our actions. Treat our customers and co-workers with sincerity and respect.

Teamwork - Take personal initiative in collaborating to achieve success.

So how do you know if you're ready to apply for this role :

In short, the key attributes we are looking for :

What Manpower @ SAP Offer :

In addition to a fantastic flexible work environment, this role offers 22 days annual leave, plus your birthday off, and free lunch (office working) among its benefits.

For more information about this role kindly contact Shrijal Keshava on shrijal.keshava@manpower.ie