Technical Training & Technical Support Specialist

Motor Distributors Limited, the exclusive importer and distributor of BYD, Mercedes Benz, SMART & XPENG in Ireland, wishes to recruit a passenger car Technical Training & Technical Support Specialist to leadthe delivery of manufacturer-approved technical training to our network of Mercedes-Benz and SMART workshop technicians. Reporting to both the Passenger Car After Sales Manager and Head of Passenger Car Technical, the successful candidate will be responsible for delivering high-quality technical training in accordance with the manufacturers standards. This is a multifaceted role that offers great scope and variety of work, to that end the role requires a person with a high degree of flexibility and adaptability. The successful candidate will play a key supporting role for our Dealer Network Partners, Manufacturer Partners and Internal employees. In return we offer : Competitive salary PRSA Company contributions Staff purchase scheme Staff referral bonus scheme Personalised Learning and Development plans Career Development Opportunities Opportunity to Travel Onsite Gym VHI Employee Assistance Program Flu Vaccine Eye Test Cycle to work scheme Onsite parking Excellent working environment Main Duties and Responsibilities : Deliver structured technical training for Mercedes-Benz and SMART workshop technicians in line with manufacturer guidelines. Facilitate both classroom and hands-on workshop-based learning covering diagnostics, repair procedures, and new model technologies. Update and maintain training materials to reflect the latest product developments and service innovations. Evaluate technician performance during training and provide constructive feedback. Work closely with the dealer network to identify training needs and address skill gaps within the network. Support the maintenance of network and staff databases, continuously monitoring standards. Evaluate the training effectiveness, providing recommendations for improvements. Provide management reports on training results to assist with correct planning. Providing technical support to the dealer network and resolving technical issues. Providing excellent levels of customer support. Travel to various Training Forums and Events. Required Skills, Knowledge, and Experience Significant experience as a qualified vehicle technician, ideally with passenger car Mercedes-Benz experience. Possess a strong technical background, with a proven track record in passenger car after-sales. Strong understanding of modern vehicle systems, diagnostics, and repair techniques. Manufacturer training certification or experience with OEM training programs Previous experience in the training and development space. Solid working knowledge of training theories and methods. Experience in delivery of training across multiple formats : Instructor Led, Face to Face, Virtual & Digital. Excellent communication, coaching and interpersonal skills. Ability to demonstrate a solid blend of theoretical knowledge and practical skills to deliver engaging and effective learner experiences. Self-motivated and self-confident, with the ability to work on own initiative. Excellent presentation and facilitation skills with the ability to guide and adapt to different styles and groups. Strong listening and creative problem-solving skills. Data literate with good IT and analytical skills, and a high level of attention to detail. Adaptable and flexible to changing technologies, processes, and environments. Technology integration, familiar and comfortable with the integration and use of social and digital media for training purposes. The ability to influence and gain the respect of our dealer network partners. A persuasive style with a positive determination to achieve results and meet deadlines. Good project management skills, ability to plan, process and deliver results. Be willing to travel to dealer branches and brand training such as Mercedes-Benz Germany on occasion. To apply for this role, please forward your letter of application, together with full Curriculum Vitae, and an indication of your salary expectations. Skills : Qualified Vehicle Technician IT & Analytical Skills Training & Development Experience