Branch General Manager

Your new role

As a Branch General Manager at DFS, youll lead your team to deliver an exceptional customer experience while driving the success and performance of your store. You'll create a positive, welcoming space where customers feel at home and colleagues are supported to grow and thrive.

This is a hands-on leadership role where youll inspire your team, make smart commercial decisions, and champion our values : Think Customer, Be Real, and Aim High.

What you'll be doing

• Leading your team to deliver a seamless customer experience.
• Using customer feedback and performance data to continuously raise the bar.
• Owning your stores financial and operational performance from sales targets to safety and compliance.
• Creating a fun, inclusive, and high-performing team culture where everyone feels valued.
• Coaching and developing your team through regular one-to-ones, training, and growth plans.
• Bringing our stores to life keeping layouts inspiring and the experience consistent.
• Communicating clearly and confidently so everyone knows whats expected and why it matters.
• Connecting with your local community to truly own your town, building awareness, engagement, and long-term success.
• Managing your teams schedule to ensure the right coverage while supporting work-life balance.

The role is for you if...

Youre a strong people leader with the confidence to make decisions, motivate others, and manage change.

Retail management experience is a bonus - but if youve got great communication skills, a passion for customer experience, and the drive to make things happen, we want to hear from you.

Interview process

We want to make the process work for you, so let us know if you need any adjustments before your interview Heres what to expect :

For our top 35 stores, you may also meet our Retail Director for an informal chat.

For some handy details, have a look at Your Pathway to a DFS Career on our Careers site

About DFS

Did you know a DFS sofa is in one-third of Britains homes?

Since 1969, weve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.

Were the UKs leading sofa retail specialist, but heres the secret to our success - our customers and our people are at the heart of everything we do, and our culture is rooted in our core values : Aim high, Think Customer and Be Real.

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

DFS Benefits