Investor Relations Supervisor

Responsibilities

Your Role :

• Responsible for supervision of the daily deliverables, checks and controls of the team. This includes delegating relevant tasks to, and liaising with all team members to ensure theyplete their deliverables within SLA.
• Liaise with IR Senior Administrators and Administrators throughout the day with regards taskpletion updates and monitoring SLApletion.
• Responsible for an overview of ECM, making sure that all IR Senior Administrators and Administrators are aware of the workflow andplete their daily tasks, using ATLAS as support to monitor team success.
• Responsible for maintaining oversight and identifying any potential issues and escalating where required.
• Monitor client correspondence and Moxie queues, ensuring team are managing responses within SLA, providing professional andprehensive responses, and approving emails in a timely manner.
• Coach team members, empowering them toplete their tasks efficiently and accurately through training.
• Monitor and report on success and areas for improvement.
• Provide cross training on IR teams, meeting targets and developing training plans to facilitate.
• Participate in the leadership of daily meetings and process / system updates, ensuring all information filters through the team.
• Actively participate in discussions around any enhancements / changes and ensure this ismunicated effectively to their teams and processes are updated where required.
• Build professional, positive and collaborative working relationships with peers and colleagues in other departments, Fund accounting, SSC,pliance, Treasury, AML, Legal andpliance teams on a regular basis.
• Provide Key Support to the Assistant Vice President in respect of any ad-hoc taskpletion.
• Host client visits and trustee on site visits.
• Performing Board Pack review final check.
• Conduct a Fund Setups / Double Blind Checklists.
• Act on behalf on the Assistant Vice President in their absence with respect to the following :
• Escalation of any team issues or errors to the Vice President.
• Acting as point of contact for urgent client queries.
• Escalating any team items or deliverables that require Associate Vice President Approval to the Vice President.
• Risk control within the team. They should be risk aware and employ critical thinking to identify potential issues, both in existing processes and in ad hoc day to day scenarios.

Qualifications

About You :

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco wees and encourages applications from people with disabilities. Amodations are available upon request for candidates taking part in all aspects of the selection. Job ID 300001124932533