Senior Technical Support Engineer Level 2 MSP Dublin

Job Description

Senior Technical Support Engineer Level 2 MSP Dublin

Location : Dublin West / South West

Type : Full-time, Permanent | Office-based, Monday to Friday

An established and growing MSP in Dublin is seeking a skilled and motivated 2nd Level Technical Support Engineer to join their team. This role is ideal for someone with strong experience as a Senior Technical Support Engineer (Level 2) and a proven track record in a managed services environment.

What You’ll Be Doing :

Provide Level 2 support across desktop, server, and network issues

Troubleshoot escalated technical problems and resolve tickets within SLAs

Assist with M365 migrations, user onboarding, and mailbox management

Support network equipment (switches, routers, firewalls, VLANs, VPNs)

Perform routine server administration (Active Directory, DNS, DHCP, etc.)

Assist with PowerShell scripts and automation tasks

Contribute to technical documentation and project delivery

Communicate with clients and vendors, keeping stakeholders updated

Requirements

What We’re Looking For :

Strong experience as a Senior Technical Support Engineer (Level 2) in an MSP

Deep knowledge of Microsoft 365, Windows Server, Azure, and networking

Solid troubleshooting skills and a proactive attitude

Familiarity with tools like RMM / PSA, VoIP systems, and PowerShell

Excellent communication and customer service skills

Valid work authorisation for Ireland

Benefits

Why Join This Company?

You'll be part of a dynamic MSP where your skills and initiative are valued. Alongside a competitive base salary , the company offers a well-rounded benefits package after probation, including :

A contributory pension scheme

Income protection cover for added peace of mind

Training allowance to support your professional development

Regular team-building events throughout the year

Staff discounts on IT hardware purchases

Performance-based rewards and incentives

This is a full-time, office-based role , Monday to Friday, offering strong career growth in a collaborative and tech-driven environment.

If you have proven MSP Microsoft Partner L2 Senior Technical Support experience, please send your CV to Gerry at Stack and Co today.

You must be living in Ireland and legal to work in Ireland with the specified experience to apply.

Requirements

Intune, Endpoint, Endpoint Security, Active Directory, Microsoft 365 Administration, Azure, Sharepoint, Exchange, Server