Assistant Night Manager

The Westbury, Dublin The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublins social and cultural riches. From the moment guests ascend the hotels central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury. The perks of working at The Westbury Hotel : 30 days of holiday including public holidays, increasing to 35 with length of service Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends 50% off food when dining with the Doyle Collection Great location with easy access to public transport In-house training team dedicated to your personal development Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!) Save money with our Cycle to Work scheme and plan for your future with our pension Staff summer parties, Christmas parties and regular team get togethers Plus more ... We are seeking an experienced and dependable Assistant Night Manager to oversee night operations at a luxury 5-star hotel in central Dublin. This is an exciting opportunity to join a prestigious property known for delivering impeccable guest service and maintaining the highest standards overnight. Key Responsibilities Oversee Night Operations : Assist to manage the front desk during night hours, handle late arrivals and early departures, process payments, complete the night audit, and prepare daily reports. Guest Care & Safety : Ensure guest satisfaction throughout the night, respond to incidents or emergencies, carry out security and fire safety checks. Team Supervision : Lead and support the night team (reception, security, and housekeeping), ensuring tasks are completed and issues are resolved promptly. Compliance & Reporting : Ensure adherence to hotel policies, health & safety procedures, and carry out accurate record-keeping and handovers to day staff. Requirements Experience : Minimum of 2 years experience in a similar night supervisory or management role within a hotel or hospitality environment. System Knowledge : Proficient in hotel management systems such as Opera or HotSoft. Leadership Skills : Strong communication and team leadership abilities, with a calm and confident approach. Customer Focus : Professional, courteous, and service-driven. Able to handle guest requests and complaints effectively. Flexibility : Willing to work a rotating night shift pattern, including weekends and public holidays. The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer. Skills : Passion for Hospitality Excellent Customer Service Skills Enthusiastic and Motivated Individual