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Senior Technical Support Engineer (API Trading)

BinanceDublin, Ireland

17 days ago

Job description

Responsibilities

Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
Strong collaboration,munication and interaction with all stakeholders including customers, product manager, developer and management team.
Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
High responsibility in continuous improvement in service quality and efficiency.
Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

Over 5 years of experience in technical roles.

Bilingual English / Mandarin is required to be able to coordinate with internal and external stakeholders.

Strong team collaboration and internalmunication skills.

Understanding of software development methodologies and coding standards.

Ability to present or explain fluently to engineers, product managers, and clients.

Bachelor's or Master's degree inputer Science, Mathematics, or related scientific disciplines.

Preferred Qualifications :

Experience in developing and maintaining quantitative trading systems.

Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).

Experience in designing and developing large-scale systems.

Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures.

Familiar withmon open-source frameworks and tools, with experience participating in open-source projects.

Why Binance

Shape the future with the world's leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

petitive salary andpany benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance ismitted to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice . Job ID 1gPpkwKkUMUN

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Technical Support Engineer • Dublin, Ireland

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