Customer Service Scheduler

Customer Service Scheduler

Company Description

Are you looking for a meaningful experience  with high stakes in your company?

And you’d like to work in a company committed to the environment ? Join Veolia!

Veolia aims to be the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourcer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.

At Veolia Water Technologies Ireland , we are committed to empowering our employees, to make their own decisions and to make a real difference. We are looking for like-minded people who can share our passion for Health and Safety!

Become a player in ecological transformation by joining us!

Job Description

Duties & Responsibilities

Service Scheduling Coordination

Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work to be planned proactively in advance and emergency breakdowns responded to efficiently.

Allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work i.e. 100% utilised

Maximise service revenues by achieving monthly service labour targets and monthly forecasting

Update the Service Board as soon as new information becomes available and maintain an updated version.

Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.

Maintain regular contact with the customer, keeping them informed of progress at all times.

Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.

Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.

Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job etc. is properly communicated

Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.

As required, manage the Chemical Stock Check Lists on PQMC Reports to ensure that chemicals on customer sites are kept to the required minimum.

Procure non-stock Service Spare Parts.

Ad Hoc Duties

Assist other functions within the Service Team as required with administration and ad-hoc tasks.

Provide back-up support and cover within the Scheduling Function during periods of absence.

Participate in Company Stock Checks as required.

General Reporting.

Any other Ad Hoc duties as required.

As required, manage the Chemical Stock Check Lists on PQMC Reports to ensure that chemicals on customer sites are kept to the required minimum.

Procure non-stock Service Spare Parts.

Qualifications

2-3 years experience in a similar role.

Have experience managing engineers’ schedules.

Have excellent communication skills with the ability to communicate effectively with customers and colleagues.

Ability to work under pressure in order to meet deadlines.

Have strong analytical, problem solving and decision-making skills.

Additional Information

We offer you the opportunity to join a Group whose goal is to become the benchmark company for ecological transformation!

What are the advantages of joining us?

• Be part of a forward-thinking collaborative team who will focus on your future career and development both locally and internationally
• Possibility to be part of exciting projects outside of your daily work / scope for your company
• We are committed to ensure you have the best experience possible
• Veolia is committed to a global social pact for its employees in all its geographic regions.

But also :

Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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