Customer Service Administrator

Customer Service Administrator Dublin 24 Salary : € depending on experience Benefits include : Contributory pension and healthcare Location : This is an office based role in Tallaght, Dublin 24 Hours : 9-5.30pm Mon-Fri Our client are a leading pharmaceutical provider headquartered in Ireland. They are now looking for someone to join their customer service team in their Tallaght office. The Customer Services Administrator is an integral part of a small customer services team dedicated to providing the best service possible to their customers, to ensure accurate and timely patient care. A positive attitude and a genuine and caring individual are crucial for this role. The successful applicant will play a vital role in ensuring that customers receive exceptional service and support and have a positive experience. You will be the first point of contact for customers, processing orders, handling inquiries, and providing timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced environment. Responsibilities The Customer Service Administrator is responsible for executing sales and customer service administration processes Order processing and receipt acknowledgement to customers to include delivery lead times. Provide timely, accurate and competent responses to all order-related customer inquiries. Liaise with various stakeholders to resolve potential customer / order issues. Manage and maintain customer records and email accounts relating to order / sales process. Co-ordinate and manage POs from customer. Complete goods inwards process with Sage and BarScan. Invoice preparation and issue to customers. Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial. Take steps to avoid, and act urgently, upon any quality control issues. Ensure compliance with all regulatory requirements (including GDP). Minimum of 2 years experience in a customer services position, ideally within the pharmaceutical / Medical Device sector. Teamwork : Ability to work well within a team and communicate effectively with colleagues. Technology : Proficient in Microsoft Office. Strong attention to detail with excellent follow-up and follow through of issues. Comfortable working to deadlines in an environment where daily cut-offs are the norm. Excellent communication and collaboration skills, able to work in a fast-paced environment. Problem-solving skills, decision making ability, organisational skills, ability to prioritise. Willingness to work on own initiative and take direction & feedback For more information please send your CV to Carol in confidence through the link. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For details on our privacy policy please click here : Skills : Pharma Medical Order Processing Logistics Coordinator Administration Customer Support Sales Administraton