Medical Information Specialist - (Spanish & English Speaking) US hours

Job Description

THE POSITION : Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and / or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in  Poland, Ireland, the UK, Italy, Portugal, Germany  or  Spain  and the job holder must be legally eligible to work in the European Union or in the UK

Working hours : US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES :   Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by :

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or inwriting.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers / patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments : Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTAT IONS OF THE JOB :

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES :

PREFERRED QUALIFICATIONS :

Work Perks

Above market salary structures as part of our total rewards program

Generous employer matching retirement solutions

Leading health, dental and vision insurance products

Employer-funded tuition reimbursement

Remote and hybrid work across the globe

Generous paid time off including company holidays

Company provided training and development

Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365