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AI Analysts MULTILINGUAL

CplDublin

30+ days ago

Job description

We are hiring AI Analysts for the following languages :

GERMAN / FINNISH / VIETNAMESE

Your key responsibilities :

Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
Becoming and remain knowledgeable about client’s products and community standards
Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
Recognising trends and patterns and escalating issues outside the company policy to the global team
Identifying inefficiencies in workflows and suggest solutions

Skills & Competences :

Strong personal resilience with the ability to operate in a pressured and fast paced environment

Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy

High adaptability and positive approach to challenges

Ability to make decisions, prioritise, solve problems and work as part of a team

Effective Time management & Prioritisation skills

Ability to consistently hit KPIs on time

Language Skills :

Fluent in market language on the near-native level (C1-C2) in oral and written communication, with in depth understanding of culture and social trends in the region

Advanced level of English (C1)

If you are not sure about your level of language, we can offer you an assessment.

Contract : Full-time, permanent with Covalen

Compensation :

Competitive salary

For the Evening shift : 25% salary uplift for the late hours from 10pm to 2am

For the Evening shift : €12 per day (before tax) as travel allowance

Private healthcare

Pension contribution

25 days of annual leave

Extensive Training and access to CPL's Wellness Programme

Tax Saver and Bike-to-Work Scheme

Working hours :

Day shift (9 : 00am to 5 : 30pm)

Evening shift (6pm – 2am)

There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location : Dublin 18, Sandyford, Dublin South

This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT :

Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable)

Why to apply?

Chance to work within multicultural and diverse team

Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads

No shift rotations – fixed working schedule

No previous experience required – full training is provided!

For more information, please send your updated CVs to Sohini Sakssena at

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