Software Engineering Technical Support Professional Mulhuddart, Ie

At IBM, work is more than a job - it's a calling : To build.

To design.

To code.

To consult.

To think along with clients and sell.

To make markets.

To invent.

To collaborate.

Not just to do something better, but to attempt things you've never thought possible.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?

If so, lets talk.

Your role and responsibilities

We are looking for Technical Support Professionals who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment.

Members of our team work with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.

Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.In addition to determining recommendations for problem resolution, our Technical Support Professionals communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause.

Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and / or new technical Support tools and procedures which can often include providing feedback to development for product improvement, creating test cases and creating tools.

Technical Support Roles may entail shift rotation or on-call duty. Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

Strong communication skills, both written and verbal.Familiarity with Agile methods, tools and process flows.History of learning and applying skills with technical applicationsKnowledge of DBs and Networks a plusGood Troubleshooting skills in On-prem, SaaS, Platform and Network environments.Preferred technical and professional experienceBachelor's degree in Computer Science or related field, or equivalent practical experience.Experience in a customer facing role, working on a rotational shift model basis or on-call rotationAt least 1-2 years of industry experience.Troubleshooting skills in Database (Oracle, DB2)Familiarity with Containers (eg, Dockers) and Kubernetes.

Knowledge on RedHat OpenShift / AWS will be an added advantage.Core Java / JEE, Python or any programming language proficiency.ABOUT BUSINESS UNITIBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient.

IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it.

In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge.

IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business.

IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBMIBM's greatest invention is the IBMer.

We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer.

All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics.

IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Technical Support Professional

Job ID

43319

City / Township / Village

State / Province

Dublin

Country

Ireland

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Position type

Entry Level

No Travel

Company

1679) Software Labs Campus Unlimited Company

Shift

General (daytime)

Is this role a commissionable / sales incentive based position?

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