Front Office Assistant

Front Office Crew Member Pre-Opening Team Moxy Dublin Docklands by Marriott Location : East Wharf, East Wall, Dublin 3 Be the face of the fun. Moxy Dublin Docklands is getting ready to open its doors, and were looking for a Front Office Crew Member whos ready to bring the energy, the charm, and the cheeky welcome that defines the Moxy experience. As part of our pre-opening team, youll help shape the guest journey from the very first 'hello.' What Youll Do Deliver a warm, playful welcome to every guest. Handle check-ins, check-outs, and room assignments with efficiency and flair. Be the local expertoffering recommendations, directions, and insider tips. Manage guest requests and resolve issues with confidence and creativity. Support the setup and launch of front office systems and procedures. Promote the Marriott Bonvoy program and ensure members feel recognized. Keep the lobby and front desk area buzzing, tidy, and on-brand. Health & Safety Responsibilities Ensure front office operations comply with health, safety, and hygiene standards. Report and document any incidents or hazards promptly. Support emergency procedures and ensure guests feel safe and informed. Customer Care Focus Deliver exceptional guest service with warmth, empathy, and efficiency. Handle guest feedback and complaints with professionalism and a solution-oriented mindset. Anticipate guest needs and go the extra mile to create memorable experiences. Champion the Moxy brand personalityfun, spirited, and always guest-focused. SOP Compliance & Review Follow and maintain Standard Operating Procedures (SOPs) for front office operations. Ensure all team members are trained on current SOPs and updates are communicated effectively. Identify opportunities to improve efficiency and guest satisfaction. Brand Standards & Flexibility Uphold Marriott and Moxy brand standards in every guest interaction. Demonstrate flexibility in duties, supporting other departments when needed. Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm. Communication Maintain clear and timely communication with all departments to ensure smooth operations. Document and escalate any incidents, guest feedback, or operational issues as needed. Foster a culture of open communication and teamwork across shifts. What You Bring A natural flair for hospitality and human connection. A cool head under pressure and a love for multitasking. A curious, can-do attitude and a team-first mindset. Previous front desk or customer service experience is a plus. Familiarity with Opera or similar hotel systems is a bonus. A self-sufficient mindsetyoure confident making decisions and leading your shift. Why Join Us? Be part of an exciting pre-opening team shaping the hotels personality. Access to Marriotts global training and career development programs. Work in a design-led, high-energy environment where individuality is celebrated. Enjoy staff discounts, recognition programs, and more. Moxy isnt just a place to stayits a place to play. Ready to check in?