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Reservations Agent Dublin 22

Reservations Agent Dublin 22

TCCDublin 8, County Dublin, IE
30+ days ago
Job type
  • Quick Apply
Job description

Overview :

Our busy Dublin 22 hotel is looking for a detail-oriented and friendly Reservations Agent to support our bookings department. This customer-facing role is essential to delivering seamless reservation experiences for our guests, both over the phone and online.

Key Responsibilities :

  • Respond to reservation enquiries via phone, email, and third-party platforms
  • Process individual and group bookings accurately
  • Maximise room occupancy and revenue through effective selling techniques
  • Update booking systems and records in real-time
  • Liaise with reception and sales departments to ensure smooth guest experience
  • Handle special requests and last-minute changes efficiently

Requirements :

  • Previous experience in reservations or front office preferred
  • Strong communication and IT skills
  • High level of attention to detail and accuracy
  • Confident telephone manner and professional email etiquette
  • Ability to multi-task and work well under pressure
  • Strong command of the Hotsoft Property Management System is essential
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    Dublin • Dublin 8, County Dublin, IE