Customer Service Agent

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland. Payment : €14.42 per hour Working Hours : Monday to Friday, 8am to 5pm Contract : This is a full time Maternity Cover contract. Key Responsibilities : Handle patient and healthcare professional queries in a dynamic, customer-focused environment Coordinate with internal departments and external contacts to resolve delivery-related issues Process orders and support field staff using a bespoke internal database Consistently meet and exceed service level targets Provide general administrative support as needed Ideal Candidate Profile : Previous experience in a similar customer service or healthcare-related role Excellent telephone manner and strong attention to detail Strong computer skills, particularly in Microsoft Word and Excel Organised, with the ability to prioritise workload effectively Flexible, with a positive attitude and strong communication skills Customer-focused and solutions-oriented Skills : Time Management Communication Team Work Drivin